Shan Steep
42/A Inya Road
Kamayut Township
Yangon, Myanmar
Phone: +95 1 523 847
Email: [email protected]
Terms of Service
Welcome to Shan Steep. These Terms of Service govern your use of our website and the tea sourcing consultation services we provide. By accessing our website or using our services, you agree to be bound by these terms.
Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services.
Effective date: December 1, 2025
Scope of Our Services
Shan Steep provides tea sourcing facilitation services, cultural consultation, and heritage documentation related to Myanmar tea and Southeast Asian tea traditions. Our services include:
- • Facilitating connections between international buyers and Myanmar tea producers
- • Providing consultation on lahpet (fermented tea leaf) product development
- • Conducting research and creating documentation on regional tea heritage
- • Offering guidance on cultural context and ethical sourcing practices
We act as facilitators and consultants but do not guarantee specific sourcing outcomes, access to particular producers, or business results. All services are subject to prevailing regional conditions and circumstances.
Acceptable Use Policy
Permitted Uses
You may use our website and services for legitimate business purposes related to tea sourcing, cultural research, and professional development in accordance with these terms.
Prohibited Activities
When using our services, you agree not to:
- • Violate any applicable laws, regulations, or third-party rights
- • Use our services for fraudulent, deceptive, or misleading purposes
- • Interfere with or disrupt the operation of our website or services
- • Attempt to gain unauthorized access to our systems or user accounts
- • Use automated systems or software to extract data from our website
- • Reproduce, distribute, or commercially exploit our content without permission
- • Engage in activities that could damage our reputation or harm our business relationships
Service Access Requirements
To use our services effectively, you agree to:
- • Provide accurate and complete information when submitting inquiries or engaging our services
- • Maintain the confidentiality of any login credentials or account access information
- • Notify us promptly of any unauthorized use of your account or security breaches
- • Use compatible devices and internet connections to access our website
- • Comply with all reasonable requests and guidelines we provide during service delivery
Fair Usage Guidelines
Our services are designed for professional use by individuals and businesses seeking tea sourcing assistance. We expect users to engage with our services in good faith and with realistic expectations about what facilitation services can accomplish. Excessive or unreasonable demands on our time and resources may be subject to additional fees or service limitations at our discretion.
Account and Access Management
Account Creation
Currently, our website does not require account creation for basic inquiries. If we introduce account functionality in the future, you will be required to provide accurate registration information and maintain the security of your account credentials.
Account Security
You are responsible for maintaining the confidentiality of any account information and for all activities that occur under your account. You must notify us immediately of any unauthorized use or security breach.
Account Suspension and Termination
We reserve the right to suspend or terminate access to our services if we believe you have violated these terms, engaged in fraudulent activity, or used our services in a manner that could harm our business or reputation.
Service Availability and Modifications
Service Uptime and Maintenance
While we strive to maintain continuous availability of our website and services, we do not guarantee uninterrupted access. Our website may be temporarily unavailable due to maintenance, updates, or technical issues. We will make reasonable efforts to minimize disruptions and provide advance notice when possible.
Feature Availability
The specific services and features we offer may vary over time based on business needs, regional circumstances, and resource availability. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.
Geographic Restrictions
Our services are primarily focused on Myanmar tea sourcing and may have geographic limitations. Availability of specific sourcing connections or regional access may be subject to political, economic, or logistical factors beyond our control.
Service Modifications and Updates
We may modify our services, update our website, or change our business practices as needed. We will provide reasonable notice of significant changes that materially affect your use of our services.
Intellectual Property Rights
Our Content Ownership
All content on our website, including text, graphics, logos, images, and documentation, is the property of Shan Steep or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute our content without explicit permission.
User-Generated Content
If you submit inquiries, feedback, or other content to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and incorporate such content for business purposes, including improving our services.
License Grant
We grant you a limited, non-exclusive, non-transferable license to access and use our website and services for their intended purposes. This license does not include any right to resell, redistribute, or create derivative works from our content.
Copyright and Trademark Notices
All trademarks, service marks, and trade names displayed on our website are proprietary to Shan Steep or their respective owners. Use of these marks without permission is prohibited.
Payment and Fees
Specific fee structures for our consulting services are provided on a case-by-case basis. Payment terms, including rates, schedules, and accepted payment methods, will be outlined in individual service agreements.
All fees are stated in United States Dollars unless otherwise specified. Clients are responsible for any applicable taxes, bank fees, or currency conversion charges associated with payments.
Cancellation and Refund Policy
Cancellation policies and refund eligibility will be specified in individual service agreements. Generally, we require reasonable advance notice for cancellations and may charge cancellation fees for work already completed or commitments made on your behalf.
Modifications to These Terms
We reserve the right to modify these Terms of Service at any time. We will notify users of significant changes by posting an updated version on our website with a new effective date. Your continued use of our services after such modifications constitutes acceptance of the updated terms.
Termination of Service
Either party may terminate the service relationship at any time with appropriate notice. We reserve the right to immediately suspend or terminate your access to our services if we believe you have violated these terms or engaged in harmful conduct. Termination does not relieve you of obligations incurred prior to termination.
Questions About These Terms
If you have questions or concerns about these Terms of Service, please contact us. We are committed to addressing your inquiries and clarifying any aspects of our service terms.
Contact Us